Shipping Policy – CAR CRAFT

‌Effective Date: October 29, 2026‌

This official Shipping Policy is issued by CAR CRAFT AUTO ACCESSORIES PTY LTD, governing all order delivery arrangements for purchases made through our e-commerce platform www.carcraftau.com. We take pride in bringing you top-rated car small tools, heavy-duty car storage hooks, premium car organizer boxes and our full range of new auto gear, paired with fast nationwide shipping and simple after-sales support for every order you place. This policy outlines clear, transparent rules for shipping coverage, delivery timelines, order processing procedures, shipping fee calculations, delivery safeguards, and post-delivery support to help you track and receive your automotive accessories smoothly, no matter where you are located across Australia. By completing a checkout and submitting an order on our website, you acknowledge that you have fully read, understood, and agreed to all terms laid out in this Shipping Policy.

1. Order Processing Procedures

All successfully paid orders placed on www.carcraftau.com enter our dedicated processing queue immediately. Our in-house warehouse team will verify your order details, confirm inventory availability for the car small tools, car storage hooks, car organizer boxes or other auto gear you selected, and conduct a full quality check to ensure every item is free from defects before packaging. Standard order processing is completed within 1 to 2 business days, excluding public holidays and weekends. For orders placed after 2PM AEST on a business day, the processing will be pushed to the next working day. You will receive an automated confirmation email sent to your registered contact email kryst@carcraftau.com once your order is logged in our system, and a follow-up notification as soon as your parcel is dispatched from our Emu Plains warehouse located at 28 Nixon Street, Emu Plains, NSW 2750, Australia.

2. Shipping Coverage and Delivery Timelines

We offer fast nationwide shipping services covering all valid delivery addresses across Australia, including all states, territories and most regional postcodes. Our standard fast delivery timeline splits into two tiers based on your location:

Metro areas across New South Wales, Victoria, Queensland, South Australia, Western Australia capital cities and surrounding suburban regions: you can expect to receive your parcel within 2 to 5 business days from the dispatch date. Our heavy-duty car storage hooks, for example, are packed and shipped from our local NSW warehouse, so customers in greater Sydney often receive their no-tool install car storage gear within 2 working days after dispatch.
Remote regional areas, Northern Territory, Tasmania, and outback postcodes: estimated delivery time ranges from 5 to 10 business days from the dispatch date.
We also offer optional express shipping service for customers who need their auto accessories earlier, which cuts all above delivery timelines by 50% for an additional small service fee, with guaranteed dispatch on the same business day for all express orders confirmed before 1PM AEST.

Please note that estimated delivery timelines are reference values, calculated from the date your parcel leaves our warehouse. Occasional delays may happen due to uncontrollable factors including extreme weather conditions, national logistics peak periods, local courier service disruptions, or public holiday postal suspensions, and our support team will proactively reach out to update you on your order status if any extended delay is identified.

3. Shipping Fee Rules

We offer free standard nationwide shipping for all eligible orders over AUD 99. For all orders below the AUD 99 threshold, a flat standard shipping fee of AUD 9.99 applies to all metro postcodes, and a flat regional surcharge of AUD 14.99 applies to remote regional, Northern Territory and Tasmania postcodes. The exact total shipping fee will be automatically calculated and clearly displayed on your checkout page before you submit your payment, so you never encounter hidden, unexpected extra fees at any point of your order process.
For customers who select the optional express shipping service, a AUD 19.99 flat express fee applies to metro areas, and a AUD 29.99 fee applies to remote regions, no matter the total value of your order. All shipping fees are non-refundable unless your order is cancelled before it is dispatched, or your delivery fails completely due to our warehouse or logistics partners’ operational error.

4. Delivery Terms and Signature Requirements

All our parcels require a valid signature upon delivery to confirm successful handover. You can specify delivery preferences during the checkout process, including leaving the parcel at your front porch, with a designated neighbour, or at your local post office collection point. If no one is available to sign for the parcel at the provided delivery address on the first delivery attempt, our courier partner will leave a calling card at your location, with clear instructions for you to rearrange a second free delivery attempt, or collect your parcel from the nearest local courier depot within 7 calendar days.
It is your responsibility to ensure the delivery address you provide during checkout is complete, accurate and accessible. We are not liable for re-delivery fees or lost parcels caused by you providing an incorrect, outdated, or incomplete shipping address. If you need to modify your delivery address after submitting your order, please contact our support team as soon as possible before your order is dispatched, via email at kryst@carcraftau.com or phone at +61 4 6063 3380, and we will update the information for you at no extra cost.

5. Lost, Damaged or Missing Parcel Support

Once your order is dispatched, you will receive a unique tracking number via email, so you can monitor the real-time location and delivery progress of your car organizer box, car small tools or other new auto gear at any time. In the rare case your parcel is confirmed lost in transit by our courier partner, we will either process a full replacement shipment to you at no extra charge, or issue a full refund including all paid shipping fees, based on your preference.
When you receive your parcel, please inspect the outer packaging carefully before signing for delivery. If you notice obvious signs that the packaging is severely damaged, torn, or shows traces of being opened, you may reject the delivery and contact our support team immediately. If you find your ordered items are damaged or missing after opening an intact parcel, please reach out to us within 48 hours of delivery, provide clear photos of the outer packaging, inner packaging and received items, and our team will arrange a free replacement or partial compensation to resolve your issue, as part of our simple after-sales support for every order.

For any further questions related to our shipping services, you can always contact our support team via kryst@carcraftau.com, call us at +61 4 6063 3380, or visit us at 28 Nixon Street, Emu Plains, NSW 2750, Australia. CAR CRAFT reserves the right to update this Shipping Policy as our service scope expands, and all revised terms will take effect once published on our official website.