Terms of Service

‌Effective Date: October 29, 2026‌

These official Terms of Service form a legally binding agreement between you, the user and customer of our platform, and CAR CRAFT AUTO ACCESSORIES PTY LTD (referred to as “we”, “us” or “our” in this document), governing all your access to and use of our e-commerce website www.carcraftau.com, as well as all purchase transactions for our automotive accessory products completed on the platform. Before browsing our catalog of top-rated car small tools, placing any order for new auto gear, or using any service provided through our website, you are required to read, understand and agree to all terms laid out in this document, alongside our independent Privacy Policy, Shipping Policy, and Refund and Returns Policy that are published on our official website. By accessing, browsing, registering an account, or completing any transaction on www.carcraftau.com, you acknowledge that you have reached the legal age of majority in your jurisdiction of residence, and you possess the full legal authority to enter into this binding agreement. If you do not agree to any clause in these Terms of Service, you are not permitted to use our website or submit any purchase requests to our team.

1. Platform Overview and Permitted Use

www.carcraftau.com is a dedicated e-commerce platform operated exclusively by CAR CRAFT AUTO ACCESSORIES PTY LTD, focused on providing Australian customers with high-quality automotive accessory products including heavy-duty car storage hooks, premium car organizer boxes, and a full range of top-rated car small tools designed to upgrade the tidiness and functionality of every vehicle. All products listed on our website directly originate from our own inventory stored at our warehouse address at 28 Nixon Street, Emu Plains, NSW 2750, Australia, with no unvetted third-party sellers operating on our platform.

We grant you a limited, non-exclusive, non-transferable, revocable license to access, browse, and make personal, non-commercial use of our website for the sole purpose of shopping for automotive products for your personal vehicle use. You agree that you will not, under any circumstances:

  • Copy, modify, distribute, resell, or commercially exploit any part of our website content, product listings, product images, design layouts, or marketing copy without our explicit written approval
  • Use automated scripts, crawlers, scrapers, or other unauthorized bot tools to access, extract, or harvest data from our platform in bulk, for any commercial or non-commercial purpose
  • Engage in any activity that may disrupt, damage, overburden, or compromise the normal operation of our website, including launching denial of service attacks, uploading malicious code, or introducing computer viruses to our server systems
  • Make any false, fraudulent, or malicious order requests, including intentionally placing orders with invalid payment information for the purpose of disrupting our warehouse processing workflow
  • Impersonate any other person, entity, or CAR CRAFT AUTO ACCESSORIES PTY LTD staff member when submitting information or interacting with our support team
  • Use our products or website services for any illegal, unauthorized, or harmful purpose that violates applicable Australian federal and state laws, or the laws of your jurisdiction of residence.

Any violation of the permitted use rules listed above will result in immediate suspension or permanent termination of your access to our platform, and we reserve the right to pursue all available legal remedies for any losses caused by your unauthorized activities.

2. User Account Registration and Security

To unlock all core features of our platform including saving your frequent shipping addresses, tracking order history, accessing exclusive customer loyalty discounts, and saving items to your wishlist, you may choose to create a personal user account on www.carcraftau.com. When registering for an account, you agree to provide accurate, complete, up-to-date, and valid personal information, including your full legal name, active contact email, and contact phone number. You are fully responsible for updating your account details promptly if any of your provided information changes, to ensure we can reach you effectively for order-related communications.

You are the sole and absolute party responsible for safeguarding the login credentials (username and password) of your user account. You agree not to share your account login details with any third party, and you will be fully liable for all activities, transactions, and order submissions that occur under your account, whether the activity is authorized by you or not. If you detect any unauthorized access to your account, suspected account breach, or any other security vulnerability on your account profile, you must notify our team immediately by sending an email to kryst@carcraftau.com or calling us at +61 4 6063 3380. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the full right to suspend, restrict, or permanently terminate your user account at our sole discretion, without prior notice, if we determine that your account activity violates these Terms of Service, involves fraudulent behavior, or causes potential risks to the security of our platform, other customers, or our business operations. After account termination, all pending unshipped orders associated with the account will be cancelled, and any unused loyalty points or exclusive account privileges will be permanently forfeited.

3. Product Information, Pricing and Order Processing

All product descriptions, product images, functional specifications, usage guidance, and performance claims displayed on www.carcraftau.com are prepared with the utmost care to be as accurate as possible, matching the real features of our products including the fast no-tool install feature of our heavy-duty car storage hooks, the high-capacity storage design of our premium car organizer boxes, and all specifications for our top-rated car small tools. However, we do not guarantee that all product details on the website are 100% error-free, as minor discrepancies may exist due to browser display differences, manufacturer iterative product updates, or unintentional typos. If you receive a product that does not match the description on our website, you may contact our support team immediately, and we will arrange a free replacement or eligible return in full compliance with our Refund and Returns Policy.

All product prices displayed on our website are denominated in Australian Dollars (AUD), and include the Australian Goods and Services Tax (GST) unless explicitly marked otherwise at the checkout page. We reserve the right to adjust product prices, launch promotional discounts, or modify pricing strategies at any time without prior notice, at our sole discretion. However, the final price displayed on the checkout page at the moment you complete the payment will be locked as the confirmed transaction price for your order, and we will not adjust the price of that specific completed order retroactively.

In very rare instances, obvious clerical errors on our website may lead to an abnormally low incorrect product price being displayed that is far below the actual reasonable market value of the automotive accessory. If we detect such a pricing error before processing your paid order, we will contact you as soon as possible to notify you of the error, present you with the correct actual product price, and give you the option to confirm the purchase at the correct price or cancel the order for a full 100% refund with no extra fees. We will not be obligated to honor the incorrect abnormally low price caused by obvious clerical system errors.

Once you submit an order and complete the payment process successfully, you will receive an automatic order confirmation email sent to your registered email address. This confirmation email only acknowledges that we have received your order request, and does not represent a formal acceptance of your order. Our formal acceptance of your order will only be confirmed when our warehouse team verifies the product is in stock, passes pre-packaging quality inspection, and dispatches the parcel to the logistics courier. We reserve the right to reject any order request for any legitimate reason, including but not limited to product stock shortages, invalid shipping address, suspected fraudulent payment activity, or previous record of violating our platform terms. If we reject your confirmed paid order, we will process a full refund back to your original payment account within 3 business days, with no additional charges.

4. Payment Terms

All payments processed on www.carcraftau.com go through industry-standard encrypted, PCI-DSS compliant third-party payment gateways that support all major Australian payment methods, including Visa, Mastercard, American Express, widely used digital wallet services, and other authorized local payment channels. By submitting your payment information during checkout, you confirm that you are the legal authorized holder of the payment method being used, and you have sufficient available funds to cover the full total cost of your order, including product prices, applicable shipping fees, and any optional service fees you select during the checkout process.

As stated explicitly in our Privacy Policy, we do not store full sensitive payment card details on our own local servers at any time, to eliminate the risk of unauthorized data access. All payment information is processed exclusively by our verified, trusted payment service providers, who handle your financial data in full compliance with Australian payment industry regulatory requirements.

You agree that once you complete the payment for your order, you are obligated to fulfill the transaction. You will not initiate any unauthorized chargeback requests to your card issuer or payment provider for frivolous reasons, or for reasons that do not align with the terms laid out in our Refund and Returns Policy. If we identify that you have submitted an invalid, malicious chargeback claim that conflicts with the confirmed transaction records, we reserve the right to permanently ban your user account from our platform, and take all necessary legal actions to recover the full amount of losses incurred, including order value, shipping costs, administrative fees, and legal processing costs.

5. Intellectual Property Rights

All content published on www.carcraftau.com, including but not limited to website design, text copy, product photographs, video demonstration materials, logo designs, brand marks, graphical interfaces, underlying website code, and all copyrightable elements, are the exclusive intellectual property of CAR CRAFT AUTO ACCESSORIES PTY LTD, and are protected by Australian Copyright Act, international copyright treaties, and other global intellectual property laws. The CAR CRAFT brand name, logo, all related trademarks, service marks, and trade names used on our platform are our exclusive registered or unregistered intellectual property assets.

You are not permitted to reproduce, copy, modify, republish, upload, post, transmit, distribute, or commercially exploit any of our intellectual property content in any form, for any purpose, without obtaining our prior explicit written permission. You may not use our trademarks or brand assets in connection with any product or service that does not belong to us, in any manner that may cause confusion among Australian consumers, or in any way that defames or discredits our brand. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms of Service, and we reserve the right to take legal action against the infringing party to claim full compensation for all resulting losses.

6. User Conduct and Prohibited Activities

Beyond the permitted use rules outlined in Section 1, you explicitly agree that you will not engage in any of the following prohibited activities during your use of our website and services:

  • Post, transmit, upload, or share any unlawful, harmful, defamatory, obscene, harassing, threatening, or otherwise objectionable content through our website’s comment sections, review areas, or support communication channels
  • Submit fake, misleading, or malicious fake product reviews on our platform to lower the rating of our genuine high-quality automotive products, or unfairly manipulate product review scores in exchange for illegal third-party benefits
  • Create multiple fake user accounts to abuse promotional discount rules, hoard inventory for scalping purposes, or exploit platform loopholes to obtain unfair preferential treatment that is not available to other regular customers
  • Attempt to bypass any website access restrictions, security authentication mechanisms, or user permission settings to gain unauthorized access to areas of our platform that you are not authorized to enter
  • Use our website and purchased CAR CRAFT products to carry out any commercial resale activity at a large scale, without entering a formal wholesale partnership agreement signed with our company
  • Violate any applicable local, state, national, or international laws during your use of our website, including but not limited to consumer protection laws, intellectual property laws, and data privacy regulations.

If we determine that your conduct falls into any of the prohibited categories listed above, we reserve the right to take immediate remedial actions, including removing all your published content from our platform, issuing a formal warning, temporarily suspending your account, or permanently banning your access to all our services, without being liable for any compensation for the resulting inconvenience or loss you may face.

7. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law and all other applicable legislations, CAR CRAFT AUTO ACCESSORIES PTY LTD shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the automotive products purchased from our platform. This includes but is not limited to loss of profits, loss of business opportunities, loss of data, economic losses, or personal inconvenience caused by factors outside our reasonable control.

Our total aggregate liability to you for any and all claims arising in connection with these Terms of Service, your use of our website, or any product purchase transaction, shall never exceed the total actual amount you paid to us for the specific order that gives rise to the corresponding claim.

Nothing in this clause is designed to exclude or limit your non-waivable statutory rights protected under the Australian Consumer Law, including your consumer guarantees that products must be of acceptable quality, match their description, and be fit for their intended purpose, which cannot be restricted or excluded by any terms in these Terms of Service.

8. Modifications to Terms and Policy Updates

We reserve the full right to modify, update, revise, or replace any part of these Terms of Service at any time at our sole discretion. When we make material changes to this document, we will update the “Effective Date” marked at the top of this Terms of Service page, and publish a prominent notification banner on the homepage of www.carcraftau.com to alert all users about the upcoming revisions at least 7 days before the new modified terms officially take effect.

Your continued access to our website, browsing of product listings, or submission of new orders after the effective date of the revised Terms of Service will be deemed as your full acceptance and agreement to all the updated clauses. If you do not agree to the revised terms, you must cease all use of our platform immediately, and you may contact our support team to arrange for the proper handling of any pending unshipped orders under your account.

9. Dispute Resolution and Governing Law

These Terms of Service are governed by, interpreted, and enforced in full accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to your use of our website, product purchase transactions, or the formation, validity, termination of this Terms of Service agreement, shall first be resolved through good faith amicable negotiation between both parties.

If the dispute cannot be resolved through friendly negotiation within 30 days after one party submits the formal dispute notice, both parties agree that the courts with jurisdiction located in New South Wales, Australia will hold exclusive jurisdiction over all proceedings related to the dispute.

10. Contact Information

If you have any questions, concerns, or inquiries related to any clause of these Terms of Service, you can reach our official support team through the following verified contact channels at any time:

  • Official Website: www.carcraftau.com
  • Contact Email: kryst@carcraftau.com
  • Physical Business Address: 28 Nixon Street, Emu Plains, NSW 2750, Australia
  • Contact Phone Number: +61 4 6063 3380

Our team will respond to your inquiry within 2 business days, and provide clear, detailed explanations for any parts of these terms that you would like further clarification on.